• Q: Where can I get assistance or submit my questions?
    A: For assistance or to submit questions, please email us at product.content@derbysoft.net.


  • Q: Which property suppliers does DerbySoft work with?
    A: DerbySoft currently connects with 35 property suppliers. You can find a complete list of our partners here: Supplier List.


  • Q: What ID does DerbySoft use to identify properties when working with distributors? 
    A: DerbySoft uses the DerbySoft ID, which is the same as the Synxis ID.  


  • Q: Where can I find the documentation for the DerbySoft Distributor API?
    A: You can find the documentation here: Content Distributor API.


  • Q： Which OTA code mapping document does DerbySoft currently use? 
    A: Please refer to the doc: OTA Code.



  • Q: Can I get a sample of the Static Content Report in Excel format? 
    A: You can download a template of the Static Content Report in Excel here: [Template]Content_Audit_Report_Sample_EN-US. This template contains the correct formatting and can be used to prepare your data.


  • Q: Do we have the ability to send room-level photos with the corresponding rate plans? 
    A: You can retrieve guestroom images through the Distributor API, specifically via the GuestRooms.GuestRoom.MultimediaDescriptions.MultimediaDescripition.ImageItems path.  For details please refer to the Hotel Descriptive Info.
    • Details and code mappings for image categories (using the ImageItem.@Category field) can be found in OTA_CodeType_en-US tab of the Hotel Descriptive Info.
    • Please note that due to the way our content API is structured, a direct one-to-one mapping between room types and rate plans is not currently available.


  • Q: Can you support JSON format to replace XML format in API request/response body? 
    A: Currently, our API uses XML for requests and responses. JSON format is not yet supported.